You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods.
To exercise your right of withdrawal, you must contact us:
Diwekyo Solutions e.U.
Telefon: +43 680 133 53 93
by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
You can also electronically fill out and submit the model withdrawal form or any other clear declaration on our website. If you make use of this option, we will immediately send you a confirmation (e.g. by e-mail) that we have received such a cancellation.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of the withdrawal
If you withdraw from this contract, we will refund all the payments that we have received from you, including shipping costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within 14 days from the date on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.
We can refuse the refund until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
Return costsYou can return the received goods without giving a reason within 14 days by sending the goods back. The period begins with receipt of the goods. Timely dispatch of the goods or the return request is sufficient for the currency of the deadline. The return is at the expense and risk of the buyer
End of Return policy